Natalie Cupid owns Glow The Spray Bar in New York City. She has been in the industry for 15 years and stresses the importance of the client’s experience throughout her journey. Natalie shares practical advice you can implement immediately, whether you’re just starting in the industry or have been practicing for years!
- 1:00 – Meet Natalie!
- 2:53 – Learn about Natalie’s favorite part of the business
- 5:23 – Low moments in her career
- 9:38 – How to keep clients involved as your business develops
- 14:02 – First Paying Client Experience
- 16:00 – Utilization of deal sites & discounts
- 23:06 – Natalie’s #1 Tool for Business Growth
- 25:09 – Client Connections: “You want to gain a reputation for understanding the client and what the client needs…”
- 28:06 – Equipment & Solution
- 30:04 – Training & Certification
- 32:49 – Dear Natalie Cupid…
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